Store Policy

OUR RESIN ARTWORKS

All resin artworks are handmade using different brands of epoxy resin.  As resins take between 7 to 30 days for a full cure to reach its potential properties, we cannot guarantee 100% on the clarity or zero bubbles of the completed artworks.  We will do our utmost best to remove any bubbles or particles our eyes can see but as resin starts to cure, natural bubbles may form or particles may land on the artwork as it cures and we cannot cover the artworks fully during its curing duration as heat is produced during the curing process.

 

All preserved flowers resin artworks are 100% handmade and they are very labour intensive.  For flowers preservation, we use various ways to preserve the flowers.  All flowers have different characteristics and therefore they may change its colour as they dry or they may either be darken or have a change in tone.  Some flowers may shift in colour or change in shape and size during the preservation process as well as change in tones when casted in resin.  All these are natural and the changes are beyond our control.  This is especially for white flowers, they are very sensitive and they may turn yellow very fast or even become brown when they are fully dried.  Most flowers will take between 3 to 14 days to be fully dried, 4 to 8 weeks for succulents.  

 

Resin artworks are then added layer by layer (one layer a day), flowers, petals, foliages and other decorative additions piece by piece and hence each artwork can take between 2 to 8 weeks to be completed (depending on the sizes and not including flower preservation duration). The chemical reaction of the added resin can make some of the dried flower petals look translucent or even darker.  

Due to the nature of the epoxy resin and its long curing time, tiny air bubbles may occur and we try our best to minimise them on your artworks. Each artwork is made by hand so tiny bubbles, bumps, little gaps, yellowing issues, surface imperfections and slight imperfections are part of the unique characteristics of the resin artworks. While we try our best to achieve perfection on the visual sides (usually refers to the top and bottom) of your artworks, the sides of your artwork might be slightly bumpy or uneven due to hand-finishings.  These irregularities cannot be avoided and should not be considered as a flaw. 

Resin will yellow over time, some faster, some slower.  Hence we suggest keeping them out of direct sunlight, heat or UV lightings as resin can change with prolonged exposure to light.

Over time, your resin artwork will yellow over time as excessive UV, heat or moisture excites the molecules in the polymers and causes them to break down. It is a natural effect of exposure to light.  Hence it is not a flaw or defect.  But fret not, you may wish to send your artworks back to us for a "refurbishment".  We can give your artwork a new look.  We are very certain that you can enjoy your artwork for a really long time.

From the bottom of our hearts, we thank you for taking a keen interest in our works.  We hope you can find something you like here.  If you have any questions, do not hesitate to email us or send us a Whatsapp message.

ORDERS & CONFIRMATION

Upon confirmation of booking for available dates, a 50% deposit on the order is required.  All orders are confirmed only upon receipt of a deposit payment.

 

Deposited amount will be deducted in the final order's invoice upon completion.  Any additional charges will be added in the final invoice.

Upon completion of artworks, an invoice will be sent to the customers for the final payment.  Delivery of competed artworks will be delivered by the next business day upon receipt of the balance payment.

For artworks that includes name(s), date(s), or specific quotes and/or wordings, a full payment must be made before any of the said inclusions are added into the artwork during the production of the artworks.

If the final payment is not received within 1 month upon notification of final bill, we reserved the right to forfeit the paid deposit and the artworks will be put up for sale without notice. 

 

SHIPPING & RETURNS

All prices listed on this website is in Singapore Dollars (SGD/S$).

Delivery for all resin artworks are complimentary.  However, there may be additional charges for delivery to Sentosa, Tuas, Jurong Island, NTU, NUS, SIM or any other location not within our courier providers' delivery destination.  This may be subject to changes without notice.

We do not accept returns, refunds or exchanges for  all artworks that are curated unless damage in transit. 

DAMAGED IN TRANSIT

We take care in adequately packaging our orders.  If for some reason, your order arrives in damaged condition by the carrier, please take pictures of the outside of the package, and the inside as well if the product is damaged.  We can not take responsibility for carrier damage, however, do contact us immediately with details and pictures so that we can give you priority and help take care of the situation.  Please do not dispose of the product until directed to do so by Resinous Art and situation has been resolved.

Payment Methods

We currently accept payment by credit cards, PayNow or Bank Transfers.